Frequently Asked Questions
General Questions »(e.g. What is my input used for? How do I stop receiving emails from you? How do I change the details you have about me?)
Technical Questions »
(e.g. Why can't I access the questionnaire?)
Terms and Conditions »
(e.g. What's involved in being a member of Bangers & Mash?)
What will I be asked about on the questionnaires?
Each questionnaire will have a different topic, you will be asked about your personal opinion and thoughts on a variety of subjects.
What if I don't receive my questionnaire because my e-mail address has changed?
Once you have signed up you will have your own page where you can go to change any personal details. If you decide to change your email address at any time, all you need to do is go to "My Account", choose "My Details", and change the relevant field.
Who runs Bangers & Mash?
Bangers & Mash is run by Tpoll Market Intelligence Ltd, an independent market research company based in London. You can find out more about Tpoll at www.tpoll.com.
How do I stop receiving emails from you / unsubscribe from Bangers & Mash?
You can unsubscribe from Bangers & Mash at any time. To unsubscribe, login to the site using your registered email address and password, then click on the unsubscribe link.
How do I add Bangers & Mash to my favorites / bookmarks?
You can do this easily on most modern web browsers by pressing CTRL and D at the same time.
There are a number of reasons why you may not be able to view one, or even all, of our questionnaires. Some suggestions on how to rectify any problems are listed below:
- Check the link in the e-mail
In most cases you can simply correct the link that was sent in the email. Put an equals sign (=) after the words "link" and "user_track_id" in the link.
For example:
www.bangers-n-mash.co.uk/?linkqnnr&user_track_id101
Would become:
www.bangers-n-mash.co.uk/?link=qnnr&user_track_id=101 - Ensure cookies are enabled
Make sure that you have cookies enabled in your Internet software, as we use cookies to track the status of our questionnaire. For information on checking and enabling your browser cookie settings, click here.
If you would like to keep a high-security setting, but still be able to participate in Bangers & Mash questionnaires, you will need to add www.bangers-n-mash.co.uk to your "Safe" or "Trusted" sites. Please consult your browser documentation for assistance on this. - Use of advertising software
If you have advertising software attached or inserted into your emails, you may experience problems with the surveys. Some of these programs delete certain characters from our emails, and thus disable the links we send to you. Unfortunately there is nothing we can do to control this, but we do advise you to inform your advertising software provider of the problem. - Check your Internet Browser
On some occasions our questionnaires have technical issues with older browsers (Netscape 4.x and Internet Explorer Version 4.x for Windows and Internet Explorer 5.x for Mac OS X). We no longer fully support these browsers (although you may have some limited success with them) and recommend that if you are using them and are experiencing problems that you try using the latest versions (at the time of writing version Netscape 9/Firefox 3 and Internet Explorer 7 for Windows, and Safari 3.12/Firefox 3 for Mac OS X).
If you have forgotten your password, simply enter your email address in the relevant space at the top of the homepage (please make sure you use the email address you registered with), leaving the "password" space blank. Then click login to send yourself an email reminder of your password.
The reminder email should arrive in your email inbox in a few minutes (depending on your Internet connection). If the reminder does not arrive, try clicking "send and receive" on your email program. If this doesn't work, try sending yourself another reminder following the steps given in the above paragraph.
Why am I unable to login to the Bangers & Mash website, even when I have carefully copied my email address and password in to the login space?
Once you have completed your first questionnaire sent to you via email, we will process your answers and then you will be able to log in. We will send you an email when the processing is complete.
I have completed the first questionnaire you emailed me, but I still cannot log in.
Firstly, if you have not already done so, check you are using the correct email address. If you have started using a new email address, but have not updated your details, the system will not recognise your new email address.
Secondly, use the password reminder on the top right hand side of the screen to check you are not using a password you have set up on another website!
If you are copying and pasting your password, check that you are not copying any blank spaces before or after your password, as these are treated as extra characters by the system, thus making your password invalid.
If you are typing your password make sure that caps lock is not on - the password is case-sensitive.
Make sure that you have "cookies" enabled in your browser software; cookies are used in our login process and for tracking questionnaire completion. For information on checking and enabling your browser cookie settings, click here.
I have a technical question that is not answered here - what do I do?
Firstly please note down as much information you can about the problem(s) you are experiencing, including any error messages you have seen.
Secondly find out what Internet Software you are using. Do this by clicking "help" and then "about" - the box that appears will tell you. If you contact us with a technical question (that isn't answered here) it would be greatly appreciated if you can quote us the information that appears in this "about" box.
Finally email us this information: help@bangers-n-mash.co.uk - we will reply as soon as we are able. Before contacting us please check you have followed the steps above and only then contact us with as much detail as possible and explain the problem fully.
Privacy
Who will be able to look at my personal information?Please refer to our privacy policy here.
